Terms of service

Overview

This website is operated by The Lineage. Throughout the site, the terms "we," "us," and "our" refer to The Lineage. The Lineage offers this website, including all information, tools, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing products, you participate in our "Service" and agree to be bound by the following Terms and Conditions ("Terms"), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the website, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms, you may not use the website. If these Terms and Conditions constitute an offer, acceptance is expressly limited to these Terms and Conditions.

All new features or tools added to the current store are also subject to these Terms and Conditions. You can view the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes your acceptance of those changes.

Section 1 – Online Shop Terms and Conditions

By agreeing to these Terms and Conditions, you confirm that you are of legal age in your country of residence or that you have given us your consent to allow any minor dependents to use this website.
You may not use our products for any illegal or unauthorised purpose and may not violate any laws in your country (including, but not limited to, copyright laws) while using the service.
You may not transmit any viruses, worms, or other harmful code.
Any breach of these terms will result in the immediate termination of your services.

Section 2 – General Terms and Conditions

We reserve the right to refuse service to any person for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the service without our express written permission.
The headings used in this agreement are for convenience only and do not limit these Terms and Conditions.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if the information provided on this website is not accurate, complete, or up-to-date. The material on this website is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any use of the material on this website is at your own risk.
This website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we are under no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

Section 4 – Changes to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the service.

Section 5 – Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. However, we cannot guarantee that your computer monitor's display will be colour-accurate.
We reserve the right to limit the sales of our products or services to certain individuals, geographic regions, or jurisdictions. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
These restrictions may include orders placed using the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
If we make a change to or cancel an order, we may attempt to contact you using the email address and/or billing address/phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
For further details, please see our Return and Refund Policy.

Section 7 – Optional Tools

We may provide you with access to third-party tools that we neither monitor, control, nor influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising out of or relating to your use of optional third-party tools.
Any use of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms and conditions under which tools are provided by the relevant third-party providers.
We may also offer new services and/or features through the website in the future (including the release of new tools and resources). These new features and/or services will also be subject to these Terms and Conditions.

Section 8 – Links to Third-Party Providers

Certain content, products, and services available through our service may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party websites and do not warrant or assume any liability for them or for any other third-party materials, products, or services.
We are not liable for any harm or loss related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites.
Please carefully review the third party's policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 – User Comments, Feedback and Other Contributions

If, at our request, you send certain submissions (e.g., contest entries) or, without a request from us, creative ideas, suggestions, plans, or other materials (collectively, "Comments")—whether online, by email, by post, or otherwise—you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and use in any medium any Comments you forward to us.
We are under no obligation to maintain any Comments in confidence, to pay compensation for Comments, or to respond to any Comments.
We may, but are not obligated, monitor, edit, or remove content that we, in our sole discretion, determine to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes intellectual property rights or violates these Terms and Conditions.
You agree that your Comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, or viruses or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of any Comments.
You are solely responsible for all Comments you make and their accuracy. We assume no responsibility or liability for Comments posted by you or any third party.

Section 10 – Personal Information

Your transmission of personal data via the shop is subject to our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, information on our website or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping costs, delivery times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice (even after you have placed your order) if information in the Service or on any related website is inaccurate.
We are under no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law. No specified update or change date applied in the Service or on any related website should be taken as an indication that all information in the Service or on any related website has been changed or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions set forth in these Terms and Conditions, you are prohibited from using the website or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform any unlawful acts;
(c) to violate any international, national, or local regulations, rules, laws, or ordinances;
(d) to infringe our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or other harmful code that may affect the functionality or operation of the Service or any related website;
(h) to collect or track the personal information of others;
(i) to engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;
(j) to use the Service for obscene or immoral purposes; or
(k) to circumvent or interfere with the security features of the Service or any linked website.

We reserve the right to terminate your use of the Service or any linked website if you violate any of the prohibited uses.

Section 13 – Warranty Disclaimer; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained through the use of the service will be accurate or reliable.
You agree that we may remove the service from time to time for indefinite periods or terminate the service at any time without notice.
You expressly agree that your use of, or inability to use, the service is at your sole risk.
The service and all products and services provided to you through the service (unless expressly stated otherwise by us) are provided "as is" and "as available" for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall The Lineage, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injuries, losses, claims, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages, whether in contract, tort (including negligence), strict liability, or otherwise, arising out of your use of the Service or any product acquired through the Service, or for any other claims in any way related to your use of the Service or any product, including but not limited to errors or omissions in content or any loss or damage of any kind caused by the use of the Service or any content (or products) posted, transmitted, or otherwise made available through the Service—even if we have been advised of the possibility of such loss or damage.
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those jurisdictions is limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless The Lineage and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any and all claims or demands—including reasonable legal fees—made by any third party due to or resulting from your breach of these Terms and Conditions or your violation of any law or the rights of a third party.

Section 15 – Severability Clause

Should any provision of these Terms and Conditions be deemed unlawful, void, or unenforceable, that provision shall nevertheless be deemed valid to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed from these Terms and Conditions. This finding shall not affect the validity and enforceability of the remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties that arose before the termination date remain in effect even after the termination of this agreement.
These Terms and Conditions remain in effect until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If, in our sole discretion, we determine that you have breached or suspect that you have breached any term or provision of these Terms and Conditions, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the termination date. We may also deny you access to our services (or any part thereof).

Section 17 – Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, together with any policies or operating rules posted by us on this website or in respect of the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede all prior or contemporaneous agreements, communications, and proposals—whether oral or written—between you and us (including, but not limited to, prior versions of these Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Section 18 – Applicable Law

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 19 – Changes to the Terms and Conditions

You can view the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace these Terms and Conditions at our sole discretion by posting updates and changes on our website.
It is your responsibility to check our website regularly for changes.
By continuing to use or access our website or service after changes are posted, you agree to those changes.

Section 20 – Contact Details

Please direct any questions regarding these Terms and Conditions to:

Store Name: The Lineage

Email: support@thelineage.co.uk

Phone: 07360505351

Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds, Suffolk, IP28 7DE, United Kingdom

Customer Service Hours:

Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday-Sunday: Closed

We aim to respond to all requests within 1–2 working days.