Frequently Asked Questions (FAQs)
1. What is your return policy?
You can return items within 30 days of delivery for a full refund. To initiate a return, please contact us at support@thelineage.co.uk Return shipping costs must be covered by the customer unless the product arrives damaged, faulty, or incorrect. For details you can check our return and refund policy.
2. What shipping options and costs do you offer?
We offer free standard shipping on all orders within the United Kingdom.
3. How long does shipping take?
- Processing time: 3–5 business days (Monday–Friday)
- Transit time: 5–10 business days (Monday–Friday)
You will receive an email notification once your order has been dispatched.
4. What payment methods do you accept?
We accept:
- Visa, MasterCard, American Express, Maestro
- Apple Pay, Google Pay, Shop Pay
All payments are processed in GBP (£).
5. Do you offer discounts or promotional codes?
From time to time, we offer promotional codes or seasonal discounts. Any active promotions will be displayed on our website.
6. Is a product available?
If a product is out of stock, this will be clearly shown on the product page. When the item becomes available again, it will be shown on the website.
7. Do you provide product guarantees?
Yes. We stand behind the quality of our products. If you experience any issues, please contact us at support@thelineage.co.uk, so we can arrange a replacement or refund where appropriate.
8. Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number to monitor the status of your delivery.
9. How can I contact customer service?
You can reach us at:
Email: support@thelineage.co.uk
Phone: 07360505351
We aim to respond to all requests within 1–2 working days.
10. What happens if my item is damaged or incorrect on delivery?
Please contact us immediately at support@thelineage.co.uk with your order details and images of the issue. We will arrange a replacement or full refund, depending on your preference.
11. What is your cancellation policy?
Orders may be cancelled within 12 hours of placing the order. After that period, If an order is in processing then a 15% administrative fee will be deducted from the refund. Once an order has been dispatched, it can not be cancelled.
12. Are my payment details secure?
Yes. We use encrypted SSL technology and trusted payment gateways to ensure that all payment information is protected. We do not store any payment card details.
13. Do you have a physical store?
No. The Lineage operates exclusively online and does not have a physical retail location.
14. Do you offer gift packaging or gift cards?
At this time, we do not offer gift packaging or gift cards.