Shipping policy

This Shipping Policy applies to all orders placed within the United Kingdom. It is designed to provide clear, transparent information regarding our shipping timelines, delivery methods, and order handling.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship to all regions of the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Shipping Costs

We offer free standard shipping on all UK orders.
There are no hidden charges or additional fees at checkout.

3. Order Processing & Delivery Timeframes

Order processing time: 3–5 business days (Monday–Friday)
Transit time: 5–10 business days (Monday–Friday)
Estimated delivery time: 8–15 business days from the date of order

Orders placed after 4:00 p.m. GMT, on weekends, or on public holidays will be processed on the next business day.

Please note: Delivery times may vary slightly during peak seasons or due to courier delays.

4. Delivery Partners

We ship through trusted UK delivery partners listed below:

  • Royal Mail
  • Evri
  • DHL

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

  • Newly shipped orders: Tracking updates may take 2–3 business days to appear.
  • Orders already in transit: Tracking may update only when the parcel reaches the next hub, which can take 2–5 business days.

If you have questions about your tracking status, please contact us at support@thelineage.co.uk.

You can also track your order through our Order Tracking page.

6. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to peak-season courier volume, severe weather, courier disruptions, operational or logistical issues etc.

If your order goes beyond the expected delivery window, contact us at support@thelineage.co.uk and we will work with the courier to provide an update.

7. Delivery Issues (Lost, Delayed, or Incorrect Parcels)

If your parcel is delayed, lost, or delivered incorrectly, please reach out to us promptly at support@thelineage.co.uk with your order number. Our team will liaise with the courier to resolve the issue as quickly as possible.

8. Order or Address Changes

If you need to modify your order or update your delivery address, please contact us within 12 hours of purchase.

Once your order has been shipped, we are unable to make changes or reroute it.

To request a modification, email: support@thelineage.co.uk

9. Updates to This Policy

We may update this Shipping Policy periodically to reflect changes in our logistics operations or courier partners.
Customers are encouraged to review this page regularly for the latest information.

10. Contact Information

Store Name: The Lineage

Email: support@thelineage.co.uk

Phone: 07360505351

Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds, Suffolk, IP28 7DE, United Kingdom

Customer Service Hours:

Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday-Sunday: Closed

We aim to respond to all requests within 1–2 working days.