Billing Terms and Conditions

This Payment Policy explains how payments are processed when purchasing products from The Lineage (“we”, “us”, “our”) and ensures a secure, transparent transaction experience.

1. Accepted Payment Methods

We offer secure and convenient payment options to make your shopping experience smooth. We accept:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Maestro
  • Apple Pay, Google Pay, and Shop Pay

All payments are processed in British Pounds (GBP).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders are not processed or shipped until full payment is received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Prices and Currency

  • All prices on our website are listed in GBP (£).
  • Prices may change without prior notice.
  • There are no additional taxes on orders within the United Kingdom.
  • Shipping is free across the United Kingdom.

4. Payment Security

  • We use SSL encryption and trusted payment gateways to protect your information.
  • We do not store any credit card or payment information on our servers.

5. Refunds and Chargebacks

6. Fraud Prevention

  • We reserve the right to cancel or suspend any order suspected of fraud or unauthorised activity.
  • Identity verification may be required if a payment is flagged by the payment provider.

7. Contact Information

For any questions regarding these terms, please contact us:

Store Name: The Lineage

Email: support@thelineage.co.uk

Phone: 07360505351

Address: 82 A James Carter Rd, Mildenhall, Bury Saint Edmunds, Suffolk, IP28 7DE, United Kingdom

Customer Service Hours:

Monday–Friday: 09:00 a.m. – 5:00 p.m. (GMT - London)
Saturday-Sunday: Closed

We aim to respond to all requests within 1–2 working days.